Privacy Policy of Protega Shield
At Protega Shield, we are dedicated to protecting your privacy and securing your digital world. This Privacy Policy outlines how our online platform, specializing in cybersecurity and IT support services including comprehensive antivirus software installation, malware removal, firewall management, data protection, network security audits, 24/7 technical support, security awareness training, and threat intelligence updates, particularly for media and entertainment industry clients, collects, uses, maintains, and discloses information gathered from users.
Information We Collect
We may collect various types of information from and about users of our online platform:
- Personal Identification Information: We collect personal identification information when users interact with our online platform, such as when they request a service, fill out a form, or engage in other activities, services, features, or resources we make available. This may include, but is not limited to, names, email addresses, phone numbers, and organizational details relevant to the services provided.
- Technical Data and Usage Information: We may collect non-personal identification information about users whenever they interact with our online platform. This may include browser name, the type of computer or device, and technical information about users' means of connection to our online platform, such as the operating system and the Internet service providers utilized and other similar information. We also collect usage data, which can include IP addresses, page views, and time spent on pages, to analyze and improve our services.
- Service-Related Information: In the course of providing our cybersecurity and IT support services, we may access information about your IT infrastructure, network configurations, software installations, and data to diagnose and resolve issues, perform security audits, and implement protective measures. This is strictly for the purpose of delivering the contracted services and enhancing your security posture.
How We Use Collected Information
Protega Shield collects and uses user personal information for the following purposes:
- To Provide Services: To deliver the comprehensive antivirus software installation, malware removal, firewall management, data protection, network security audits, 24/7 technical support, security awareness training, and threat intelligence updates you have requested.
- To Improve Customer Service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To Personalize User Experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our online platform.
- To Improve Our Online Platform: We may use feedback you provide to improve our products and services.
- To Send Periodic Emails: We may use the email address to send user information and updates pertaining to their service. It may also be used to respond to their inquiries, questions, and/or other requests. Users who opt-in to our mailing list will receive emails that may include company news, updates, related product or service information, etc.
- For Security and Compliance: To monitor and protect against security threats, fraud, or other malicious activity, and to comply with legal obligations.
How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information, and data stored on our online platform. Our commitment to cybersecurity extends to the robust protection of your data.
Sharing Your Personal Information
We do not sell, trade, or rent users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and our online platform or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Your Rights Under GDPR and Other Applicable Laws
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact information provided below.
Changes to This Privacy Policy
Protega Shield has the discretion to update this privacy policy at any time. When we do, we will revise the 'last updated' date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your Acceptance of These Terms
By using our online platform, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our online platform. Your continued use of the online platform following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting Us
If you have any questions about this Privacy Policy, the practices of our service, or your dealings with our online platform, please contact us at:
Protega Shield
32-50 Hunters Point Avenue, New York, New York, 11101, USA
+13052349929
Last updated: October 26, 2023